At Nusabet, we believe gambling should always be entertaining — never a source of stress, debt, or hardship. This page brings together everything you need: our protective tools, honest guidance on recognising problem gambling, and direct contacts for support services available to Malaysian players. Read this page, use the tools, and never hesitate to ask for help.
This platform is strictly for adults aged 21 and above. If you are under 21, please leave this site immediately. If you suspect a minor is using this platform, contact us right away at [email protected].
Nusabet has served over 250,000 Malaysian players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and beyond. That level of trust comes with serious responsibility. We do not take it lightly.
We designed every responsible gambling tool on this page for one reason: to keep you in control of your play. Placing a bet on an EPL match or a Liga Super Malaysia fixture should be a moment of excitement — not the start of a spiral. When it stops being fun, it's time to use the tools or reach out.
Our approach is built around four pillars: prevention through age verification, protection through account limits, intervention through self-exclusion, and signposting to external professional support when we are not the right source of help.
Remember: Gambling cannot be used to earn a living, pay off debts, or recover previous losses. If you are betting with money set aside for rent, food, or bills, please stop and use our self-exclusion tool or contact a support service immediately.
Every tool below is available to all Nusabet account holders at no cost. Contact us via live chat or email to activate any of them — changes take effect immediately.
Set a maximum amount you are allowed to deposit within any rolling 24-hour, 7-day, or 30-day period. Once your chosen limit is reached, the Platform will block further deposits until the period resets.
Limits can be decreased immediately. Requests to increase a limit are subject to a 7-day cooling-off period to prevent impulsive decisions in the heat of the moment.
Define the maximum net loss you can sustain — across sports betting, live casino, or slots — within a defined daily, weekly, or monthly window. When your limit is reached, all further real-money wagering is paused until the window resets.
This is one of the most effective tools for preventing chasing losses, which is one of the leading indicators of problem gambling behaviour.
Choose how long you want each playing session to last — 30 minutes, 1 hour, 2 hours, or a custom duration. When your session limit expires, Nusabet will display a reminder prompt encouraging you to take a break.
Losing track of time is a common experience when gambling online. Session alerts break that pattern and give you a natural pause point to assess whether you want to continue.
If you feel you need a short break from gambling without going through full self-exclusion, a cooling-off period temporarily restricts access to your Account. Options are available for 24 hours, 3 days, 7 days, or 30 days.
During a cooling-off period, your Account remains intact, any pending settled bets will be processed normally, and your balance is preserved safely until the period ends.
Set a cap on the maximum stake you can place on any single wager. This prevents large impulsive bets during moments of emotional or in-play excitement — particularly useful for live betting on EPL, Liga Super Malaysia, or UFC events.
Stake limits work alongside deposit and loss limits to give you a three-layer safety net around your gambling activity.
Self-exclusion is the most powerful tool available. It permanently or temporarily blocks all access to your Account — including log-in, deposits, and betting. You will also be removed from all Nusabet marketing communications.
Minimum self-exclusion periods are 6 months. To request permanent self-exclusion, contact our live support team. Reactivation is not automatic and requires a formal review after the minimum period expires.
Requesting self-exclusion takes less than five minutes. Our support team will confirm the exclusion in writing and ensure your Account is locked immediately. There is no waiting period — protection is instant.
If you choose self-exclusion, any remaining balance in your Account (excluding unrealised Bonus Funds) will be returned to your registered payment method — Touch 'n Go eWallet, Maybank, CIMB, DuitNow, or whichever channel you use — within 5 business days.
Please note: During a self-exclusion period, please do not attempt to open a new Nusabet account. Doing so is a breach of our Terms & Conditions. If you require help staying away from online gambling more broadly, the external support services listed on this page can assist with national and international exclusion registries.
Reach us via 24/7 live chat on the Platform, or send an email to [email protected] with the subject line "Self-Exclusion Request". You do not need to provide a reason — simply state that you wish to self-exclude.
Tell us the duration you need: 6 months, 12 months, 2 years, 5 years, or permanent. Our agent will confirm the period with you before processing the request. There is no wrong answer — choose what feels right for your situation.
Your Account is locked immediately upon confirmation. You will receive a written confirmation to your registered email address. You will also be unsubscribed from all Nusabet promotional communications at the same time.
Any eligible real-money balance is refunded to your verified payment method within 5 business days. A confirmation message will be sent to your registered email when the refund is processed.
After the minimum exclusion period has elapsed, you may submit a written reactivation request. This is subject to a mandatory 48-hour review period and a responsible gambling assessment. Reactivation is not automatic and is never granted retroactively.
Problem gambling can develop gradually. Being honest with yourself about your behaviour is the most important first step. The lists below are not diagnostic tools — but they are worth reading carefully.
Nusabet's own tools are a first line of defence, but sometimes professional support is the right answer. The resources below provide free, confidential help for Malaysians and international players facing gambling-related difficulties.
Malaysia's national welfare helpline operated by the Ministry of Women, Family and Community Development. Available 24 hours a day for counselling, crisis support, and social welfare referrals. Free of charge, multilingual, and confidential. Suitable for individuals and family members concerned about a loved one's gambling.
One of the world's leading problem gambling support organisations. GamCare provides free information, counselling, and a structured recovery programme for people affected by problem gambling. Their online forum and self-help tools are accessible internationally, including to Malaysian players, and are available in English.
A fellowship programme based on the 12-step model that has helped millions of people globally manage problem gambling. Meetings are available online in English and in-person in major Malaysian cities including Kuala Lumpur. The programme is free, anonymous, and peer-supported.
An emotional support service providing a safe space to talk through personal difficulties, including the psychological stress that can accompany problem gambling. Trained volunteers offer a compassionate listening service with complete confidentiality.
Our own 24/7 live chat team can activate any responsible gambling tool on your Account immediately — deposit limits, loss limits, session alerts, cooling-off periods, or full self-exclusion. You do not need to explain yourself. Just ask, and it's done.
The NCPG provides clinical counselling, a national helpline, and public education resources around problem gambling. While based in Singapore, their resources and awareness programmes are widely accessible to Malaysian players and are produced in English.
If you or someone you know is in immediate distress as a result of gambling-related problems, please contact Talian Kasih 15999 or Befrienders Kuala Lumpur immediately. These are free, confidential services available to anyone in Malaysia. You are not alone.
Responsible gambling and great odds are not opposites — they go hand in hand. Set your limits, enjoy the game, and know that Nusabet's tools and support team are always here for you. For adults aged 21 and above only.
If you need to activate any responsible gambling tool right now, use our live chat. To read the full platform rules, visit our Terms & Conditions.