Nusabet is committed to protecting the personal data of every player on our platform. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used and stored, and the rights available to you under applicable data-protection principles. Please read this document carefully alongside our Terms & Conditions.
These cards summarise the most important aspects of how Nusabet handles your data. The full legal text in the sections below takes precedence.
All personal and financial data transmitted to and from the Platform is protected by 256-bit SSL encryption. Stored data is secured on access-controlled servers with multi-layer authentication requirements.
Nusabet will never sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data belongs to you. We only share it where legally required or strictly necessary to operate the Platform.
You have the right to access, correct, and request deletion of your personal data at any time. Submit a request via live chat or email and we will respond within the timeframes set out in this Policy.
We use cookies and similar tracking technologies to improve your experience, analyse usage patterns, and deliver relevant content. Full details of cookie categories and how to manage them are provided in Section 7of this Policy.
We retain personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Retention schedules are detailed in Section 9 of this Policy.
For any question about how your data is handled, contact our dedicated privacy support team at [email protected]. We aim to acknowledge all privacy queries within 24 hours.
This Privacy Policy ("Policy") issued by Nusabet ("we", "us", "our", the "Company"), the operator of the online betting and gaming platform accessible at nusabet.cam (the "Platform"), and applies to all users, registered players, visitors, and any other individuals who interact with our services ("you", "the User").
This Policy describes the categories of personal data we collect in connection with the operation of the Platform, the lawful bases upon which that data is processed, the circumstances under which it may be disclosed to third parties, the period for which it is retained, and the rights available to you in relation to your personal information.
By registering an Account, making a deposit, or continuing to use the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with its terms, please discontinue use of the Platform and contact us to arrange account closure.
Note: This Policy should be read together with our Terms & Conditions and Responsible Gambling Policy, each of which forms part of the agreement between you and Nusabet.
In this Policy, the following terms shall have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, identification number, location data, or online identifiers. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction. |
| "Data Controller" | Nusabet, which determines the purposes and means of processing personal data collected through the Platform. |
| "Data Processor" | A third party that processes personal data on behalf of Nusabet in accordance with its instructions. |
| "Account" | The personal, non-transferable account registered by a User on the Platform. |
| "KYC" | Know Your Customer — the identity and age verification process conducted by Nusabet in compliance with regulatory obligations. |
| "Cookie" | A small data file placed on your device by the Platform to enable certain functionality, analytics, and personalisation features. |
Nusabet collects personal data across several categories, depending on how you interact with the Platform. The principal categories are described below.
We collect personal data through the following channels:
Nusabet processes your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and administering your Account, including processing deposits, withdrawals, and bet settlements in MYR. |
| Identity Verification (KYC) | Verifying your identity, age (21+ requirement), and payment method ownership in compliance with our obligations. |
| Transaction Processing | Facilitating payments through Malaysian payment channels including Touch 'n Go eWallet, Boost, DuitNow, FPX, Maybank, CIMB, and cryptocurrency walets. |
| Fraud Prevention & Security | Detecting, investigating, and preventing fraudulent activity, money laundering, and other prohibited conduct as defined in our Terms & Conditions. |
| Responsible Gambling | Monitoring for indicators of problem gambling behaviour, administering self-exclusion and limit tools, and providing appropriate interventions. |
| Customer Support | Responding to enquiries, resolving disputes, and maintaining records of support interactions for quality and compliance purposes. |
| Platform Improvement | Analysing usage data and feedback to improve Platform functionality, user experience, and product offerings. |
| Marketing Communications | Sending promotional offers, betting tips, and news to Users who have opted in to receive such communications. You may opt out at any time. |
| Legal Compliance | Meeting obligations under applicable law, responding to lawful requests from regulatory bodies, and maintaining records as required. |
Nusabet processes personal data on the following lawful bases:
The Platform uses cookies and similar tracking technologies to deliver a personalised, functional, and secure experience. Cookies are small text files placed on your device by the Platform when you visit.
You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may impair the functionality of the Platform, including the ability to log in and place bets. Clearing your browser's cookies will also remove any stored preferences.
Cookie Consent: On your first visit to the Platform, you will be presented with a cookie consent notice. By continuing to browse without adjusting your settings, you consent to our use of cookies as described in this section.
Nusabet does not sell your personal data. We may share your data with third parties only in the following circumstances, and only to the minimum extent necessary:
We engage trusted third-party service providers to perform functions on our behalf, including but not limited to:
All service providers are bound by data processing agreements that restrict their use of your data to the purposes for which it was shared and require them to implement appropriate security measures.
We may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by applicable law, court order, or binding regulatory direction. We will endeavour to notify you of any such disclosure unless prohibited from doing so by law.
In the event of a merger, acquisition, asset sale, or reorganisation involving Nusabet, personal data held by us may form part of the transferred assets. We will provide notice to affected Users in such circumstances, and your data will continue to be protected in accordance with the terms of this Policy.
Where you access the Platform through an affiliate tracking link, Nusabet may share limited non-sensitive data (such as the fact that a registration or qualifying deposit occurred) with the referring affiliate partner for commission calculation purposes only. No sensitive personal or financial data is shared with affiliates.
We retain personal data for no longer than is necessary for the purposes for which it was collected, subject to the following considerations:
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in manner that prevents re-identification.
Nusabet implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include, but are not limited to:
Notwithstanding these measures, no transmission of data over the internet can be guaranteed to be completely secure. You are responsible for maintaining the security of your own Account credentials and for notifying us immediately if you suspect any unauthorised access.
Nusabet primarily processes and stores data within infrastructure located in data centres serving the Asia-Pacific region. In certain circumstances, data may be processed by service providers whose infrastructure is located outside Malaysia.
Where personal data is transferred internationally, we ensure that appropriate safeguards are in place to protect the data to a standard equivalent to that described in this Policy, including through contractual arrangements with receiving parties that impose data-protection obligations consistent with applicable standards.
Subject to applicable law, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us via live chat or at [email protected]. We will respond within a reasonable period, ordinarily not exceding 30 calendar days from receipt of a valid request.
We may request proof of identity before processing a data rights request. If your request is refused, we will provide written reasons. You may escalate unresolved privacy concerns by contacting us directly.
The Platform is strictly intended for individuals aged21 years and above. Nusabet does not knowingly collect, process, or store personal data relating to persons under the age of 21.
If we become aware that personal data has been collected from an individual below the minimum age threshold, we will promptly delete that data, close the associated Account, and refund any deposits in accordance with our Terms & Conditions. Parents or guardians who believe that a minor has registered on the Platform should contact us immediately at [email protected].
Age Verification: Our KYC process includes mandatory age verification. All new accounts must be verified before withdrawal is permitted. We reserve the right to request documentary proof of age at any stage of the account lifecycle.
The Platform may contain links to third-party websites, payment service portals, or informational resources. These links are provided for convenience only. Nusabet has no control over the content, privacy practices, or data processing activities of third-party sites and accepts no responsibility for them.
We recommend that you review the privacy policy of any third-party site you visit via a link from the Platform before providing any personal information to that site.
We reserve the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform operations. The "Last Updated" date at the top of this page will be revised accordingly.
Where updates are material, we will endeavour to notify registered Users via email or a prominent notice on the Platform prior to the change taking effect. Your continued use of the Platform following publication of a revised Policy constitutes your acknowledgement of the update.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us through the following channels. We are committed to addressing all privacy-related queries promptly and transparently.
If you are not satisfied with our response to a privacy concern, you may escalate the matter to the appropriate data protection authority in your jurisdiction.
For urgent data security concerns — such as a suspected breach of your Account data — please contact us immediately via24/7 live chat for the fastest possible response.
Nusabet combines industry-standard data protection with the sharpest odds on EPL, Liga Super Malaysia, and live casino — all in MYR, all in one place. 250,000+ Malaysian players trust us. Join them today.
For players aged 21 and above only. Please gamble responsibly. Visit our Responsible Gambling page for tools and support resources.